• We are grateful for your booking with us! We hope that you will not need to cancel or change your tour date, so please read our terms and conditions carefully before proceeding. We strive to provide an unforgettable journey and enjoy the utmost satisfaction of our customers. We appreciate your trust in us and look forward to having you on board with us soon!
• If you have any food allergies or restrictions, it's important to let us know at the time of booking or at least 72 hours prior to the commencement of your tour. We always have vegetarian options available, but if you require more specific accommodations, we may be unable to help you if we don't receive notice soon enough. Let us know in advance so we can make sure your experience is worry-free!
• Do you have any questions or need to reconfirm your travel plans? Don't hesitate to reach out to us! We are here to help and are just a phone call or text away on +61433410983.For those of you who prefer messaging, we are also available on WhatsApp.
• Bring a booking email on your mobile phone or tablet - an image of your booking is the best way to ensure you're ready for the big day.
• Nothing can stop us! We operate our tours in all weather conditions to ensure you get a chance to explore the beauty of nature no matter what. We believe that every season has its own charm and we are here to help you experience it! Please make sure you have all weather clothes are available as you can trust everything in Melbourne except "WEATHER".
• Paying for your bookings? Make sure you do it right! Without payment, bookings cannot be confirmed - so don't forget to take care of this important step. Make sure you secure your spot and don't miss out on any of the amazing experiences waiting for you!
• Here at Escape Melbourne Tours, we believe in making the most of every moment, which is why we have a policy that states that if you cancel within 72 hours of commencement, your tour cost is 100% forfeited. Make sure to take advantage of every moment and live life to the fullest!
• It's important to note that any changes made to your original booking more than 72 hours prior to the original commencement time will not incur a charge. We value our customers' needs and want to ensure that their experience with us is as stress-free as possible. So don't hesitate to reach out and make any necessary adjustments to your plans - we'll be happy to help!
• We understand the uncertainty of the times and want to ensure that our customers have peace of mind when booking with us. That's why we want to reassure you that if Escape Melbourne Tours is forced to cancel any booked tours, we will refund your payment in full. Rest assured that we are doing our best to provide a safe and enjoyable experience for our customers.
• Our tours operate in all weather conditions, though Escape Melbourne Tours reserve the right to alter or amend an itinerary if circumstances require. Our experienced guides will take you to the best hidden gems and share with you stories that you won't find in any guidebook!
• Please take some time to consider the importance of travel insurance before embarking on your next adventure. It can provide you with valuable protection and peace of mind, ensuring you can enjoy your trip without worry. So, don't forget to check out the travel insurance options available to you before you hit the road!